Zoho Corporation is taking another major step to simplify how small businesses adopt and use artificial intelligence. This time, it’s about embedding “agent AI” directly into your collaboration, customer experience, and human resources tools at no additional cost.
This announcement aims to remove one of the biggest barriers to AI adoption in small and medium-sized businesses: complexity. By integrating these intelligent assistants into everyday apps, Zoho wants to make AI feel like a natural part of everyday tasks rather than an add-on.
For small business owners struggling with limited budgets or technical expertise, Zoho’s latest updates can level the playing field. Embedded within the company, Zia Agents now help you handle repetitive tasks, summarize customer data, and provide human-like support within existing tools like Zoho Desk, Zoho Cliq, and Zoho People.
Update details zoho learningIn particular, it is noteworthy that it is a customer service platform used by more than 100,000 companies around the world. New AI-based assistants including: solution expert Automatically document ticket resolutions to create better self-help resources and speed up future responses. no way support specialist Agents are designed to respond to customer tickets with human-like empathy. field extraction and Automatic email reply Automate the most tedious parts of customer support, including analyzing information in messages and drafting accurate responses in no time.
Another notable feature is: field forecastIt helps agents select the most relevant option from a drop-down menu based on the ticket situation. Content Creation Use prompts to create concise summaries and explanations.
All of these features are available to users in the US and India, with immediate rollout, with additional features available in November 2025.
The following table provides a detailed overview of the new AI features introduced in Zoho Desk, along with their descriptions and release schedules.
| application | characteristic | Function Description | effectiveness | Available area |
|---|---|---|---|---|
| zoho learning | ||||
| solution expert | Document ticket resolution to enhance future support interactions | November 2025 | USA, India | |
| support specialist | We respond to tickets with human-like empathy. | November 2025 | USA, India | |
| field extraction | Extract structured data (name, phone number issues) from unstructured ticket content. | available | USA, India | |
| Automatic email reply | Create and send a reply using the help article. | available | USA, India | |
| field forecast | Predicts the best value for a picklist field based on ticket context. | available | USA, India | |
| Content Creation | Use prompts to automatically generate summaries or comments on ticket content. | early access | USA, India |
For small business support teams, these updates can mean faster resolutions, happier customers, and fewer late-night email marathons. Zoho’s AI aims to handle most of the background work, turning unstructured communications into actionable data and freeing employees to focus on strategic, high-value tasks.
From a practical standpoint, Zoho’s decision to offer these tools for free over existing paid subscriptions could be an important differentiator in an increasingly competitive market. Many software vendors now charge extra for AI features, forcing small businesses to weigh convenience versus cost. Zoho’s comprehensive approach lowers this friction and matches our long-standing reputation for affordability and accessibility.
Nonetheless, small businesses adopting these tools may need to think carefully about change management and data training. Zoho’s AI agents learn from existing company data, but users will want to make sure the system is well-configured and privacy-compliant to avoid confusion or errors.
But if used strategically, Zoho’s latest Agent AI integration could give small businesses something they’ve needed for a long time. A smarter, simpler way to get more done without additional costs or complex integrations.
The company’s commitment to embed these upgrades into its collaboration, customer experience, and HR platforms highlights the larger shift in the industry toward embedded intelligence. Rather than being outside of your workflow, AI runs silently within it, making everyday tools more capable, more human, and significantly more efficient.
All announced features are included in paid subscriptions for each Zoho app and are available now in select regions with expanded rollout scheduled for the end of 2025.
